RECRUITMENT & EMIGRATION
eMigrate
Verify registered Recruiting Agents, use applicable emigration services and report recruitment-related grievances.
Open official eMigrate ↗Resources and trusted pathways
Ask early.
Keep the reference.
A clear request helps a support service understand what is happening. Start with immediate safety, then share the essential facts and keep the complaint or case number.
For Indian workers and families
Choose the pathway that fits the problem.
Contact details can change. Confirm them with the relevant authority whenever it is safe and possible.
CONSULAR GRIEVANCE
MADAD
Indian nationals and families can register and track consular grievances involving Indian Missions and Posts abroad.
Open official MADAD ↗CONSULAR ASSISTANCE
Indian Embassy or Consulate
Contact the nearest Mission for detention, violence, a missing or withheld passport, urgent welfare concerns or return guidance.
Find an Indian Mission ↗OVERSEAS-WORKER GUIDANCE
PBSK / MADAD helpline
Use the Government of India support pathways below for overseas-employment guidance and grievance assistance.
Check official MEA contacts ↗From India1800 11 3090
International / chargeable+91 11 2688 5021
WhatsApp+91 74283 21144
Emailhelpline@mea.gov.in
Prepare a clear request
Share enough detail to help—without increasing your risk.
Tell the support service what happened, where you are and what you need now. If the employer or recruiter may be monitoring your device, use a safer phone or account and avoid storing sensitive messages openly.
- Your name as shown on the passport and a safe callback method
- Current country, city, worksite and accommodation location
- Employer and recruiter names, phone numbers and addresses
- Passport, visa, contract and complaint details when safe to share
- Immediate danger, injury, medical care or return needs
Describe
Use dates, facts and the most urgent issue first.
Request
Say what help you need now: safety, wages, documents, medical care or return.
Record
Save the case number, office, person contacted and next follow-up date.
Escalate
If the situation worsens, update the service and use emergency channels.
Practical questions
Start with the safest next step.
These answers are general guidance. Procedures and enforceable remedies differ by country.
What if I am in immediate danger?+
Move to a safe public place if possible and contact local emergency services first. Then contact your embassy, labour authority or trusted worker-support service using a safe phone.
What should I prepare before calling?+
Keep your name, safe location, employer, recruiter, passport and contract details ready. Explain the urgent need first and say whether it is safe to call you back.
Where can an Indian worker report a recruiter?+
Use the official eMigrate grievance process or contact the Government of India overseas-worker helpline. Keep receipts, advertisements and recruiter messages.
My passport is lost or being withheld. What can I do?+
Contact the nearest Indian Embassy or Consulate for guidance. If someone is using threats or confinement, also contact local emergency services when safe.
How can my family help from India?+
Family can keep document copies, use MADAD to register or track a consular grievance and share verified facts with the relevant Mission. Avoid public posts that may expose the worker.
How do I follow up on a complaint?+
Keep the reference number, date, office and promised response time. Add new facts to the same case where possible and clearly explain any increase in danger or medical need.
Understand the full journey